109 Ways to Retain Volunteers & Members by Scott C. Stevenson

By Scott C. Stevenson

Originally released via Stevenson, Inc., this useful source presents nice rules and strategies to preserve extra of your volunteers and contributors, together with step by step plans to create a retention plan that is helping develop and bring up your volunteer and club base.

This source comprises dozens of actionable suggestions and techniques for retention, together with suggestions to strengthen member loyalty, speak larger, supply special advantages, and steer clear of volunteer burnout. profitable rules and courses from different organisations are provided, similar to incentive courses, retreats that contain volunteers, “member of the month” courses, and so forth. also, a number of valuable pattern kinds and studies are supplied, together with suggestions varieties, member pursuits surveys, volunteer activity/involvement reviews, criticism strategies, evaluate types, and more.

 Important issues coated include:

  • Staff and Volunteer Engagement
  • Recognition and Awards
  • Leadership
  • Effective conversation with participants and Volunteers
  • Automatic Renewal Strategies
  • Member and Volunteer Incentives
  • Effective assembly Planning
  • Frequent 'Rituals' that support Formalize New Relationships
  • Member advantages that allure and Retain
  • Mentoring Volunteer
  • Member and Volunteer Evaluation
  • Special occasions for Volunteers
  • Large Awards application that Generates huge Benefits
  • Using E-newsletters to notify, contain Your Base
  • Handling Volunteer Complaints
  • Catering to varied Volunteers or Members

Please be aware that a few content material featured within the unique model of this name has been got rid of during this released model because of permissions issues.


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We use the term practical program evaluation because most of the procedures presented here are intended for application at reasonable cost and without extensive involvement of outside experts. We believe that resource constraints should not rule out evaluation. Ingenuity and leveraging of expertise can and should be used to produce useful, but not overly expensive, evaluation information. Knowledge of how trade-offs in methodological choices affect what we learn is critical. A major theme throughout this handbook is that evaluation, to be useful and worth its cost, should not only assess program results but also identify ways to improve the program evaluated.

THEODORE H. POISTER is a professor of public administration in the Andrew Young School of Policy Studies at Georgia State University, where he specializes in public management systems and applied research methods. He has published widely on the use of strategic planning, performance management, and quality improvement processes in governmental agencies, and his book Measuring Performance in Public and Nonprofit Organizations was published in 2003. In addition to working with numerous public agencies in the areas of program evaluation and performance measurement, he regularly teaches courses in applied statistics and performance measurement for the Evaluators’ Institute.

Can the evaluation be done in time to be useful? Is the program significant enough to merit evaluation? More specific criteria for setting an evaluation agenda are presented in the box (see Hatry, Winnie, and Fisk, 1981). Criteria for Setting an Evaluation Agenda 1. 2. 3. Can the results of the evaluation influence decisions about the program? Are decisions pending about continuation, modification, or termination? Is there considerable support for the program by influential interest groups that would make termination highly unlikely?

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